Any question or problem related to a transaction must be notified through our support channel indicating the problem and sending us the transaction code. The ID can be found in the REPORT - TRANSACTION REPORT section in the OPERATION ID column to be able to identify the transaction you want to report.
What problems could be?
- The customer opted for the payment option with CASH or BANK TRANSFER, and paid correctly, but the transaction appears as DENEGADO or PENDIENTE DE PAGO. You must contact us with proof of payment.
- Duplicate orders.
- You generate a payment link, but the link does not work.
These are just some examples of reasons why you could contact us, always with the corresponding information to quickly identify the transaction.
Contact by email: support@monnetpayments.com
Our Support area will respond as soon as possible.
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